ORDERING INFORMATION

ORDERING
Place Orders and Pay Online
Sales Tax
Shipping and Handling Charges
Preferred Shipping Method
Credit Card Orders

Telephone, Postal Mail, Fax, or Email Orders
COD Orders
Purchase Orders
Backorders
International Orders
APO and FPO Addresses
Order Questions or Changes

RETURNS
Returning Merchandise
Defective Returns
Damaged Returns

POLICIES
Limits of Responsibility
Indemnification
Price and/or Description Changes
Credits and Balances Due

 

 

Place Orders and Pay Online
The Shopatron shopping service makes it easy to find and purchase the special products you need. When you order and pay online, our intelligent system starts working to ensure rapid delivery. Shopatron currently accepts payment by Visa, MasterCard, American Express, and Discover.

Sales Tax
Tax may be applied to your order if it ships from the same state or province as your shipping address. We don't know the exact amount of tax until your order ships, due to the unique nature of the Shopatron service. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.

Shipping and Handling Charges
Ritchey only ships within the United States 

  • Shopatron Standard: Shipping Charges are USD$ 8.90 Minimum Charge of USD$ 8.90

In the event that shipping charges are higher than estimated, you will be notified by email before the charges are made to your credit card.

Preferred Shipping Method
To get your order to you as quickly as possible, we may need to split it into multiple shipments. As you check out, you can select whether or not to allow us to split your order. A nominal additional shipping fee is applied to a split package.

If you do not want your order to possibly have a small additional shipping fee. please make sure to select "Single Package." Otherwise we will split your orders into 2 packages if that is the fastest way to get your order to you.

Credit Card Orders
With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

Telephone, Postal Mail, Fax, or Email Orders
Telephone, postal mail, Fax, and email orders are not accepted.

If you cannot use our convenient online shopping catalog, you may be using an outdated browser. To view content and place orders on our Web site, we recommend that you use the most recent version of Microsoft Internet Explorer, Netscape Navigator, Opera, Firefox, or Safari.

Shopatron does not accept credit card numbers delivered by email. You should not ever send credit card numbers by email, as it is not a secure practice.

COD Orders
COD orders are not accepted.

Purchase Orders
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Backorders
The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

International Orders
Ritchey online ordering is only available within the United States. No international orders or shipping available. Please view our dealer and distributor locator to purchase Ritchey products in your country or near you.

APO and FPO Addresses
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Order Questions or Changes
If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at [email protected] or call us at (805) 547-8368.

Returning Merchandise
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Defective Returns
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Indemnification
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.

Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.

Credits and Balances Due
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

We reserve the right to refuse any sale at any time.