|Warranty and Return Policies
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RITCHEY DESIGN INC.: North and South America
RITCHEY INTERNATIONAL LTD.: Europe, Middle East, Asia, Australia and Africa
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17.01.2008 - Ritchey WCS and PRO Crank Voluntary Recall (LEFT ARM ONLY) CLICK FOR DETAILS
BEWARE OF COUNTERFEIT RITCHEY PRODUCTS SOLD THROUGH UNAUTHORIZED CHANNELS - CLICK TO READ
Dealers are not authorized to replace Ritchey Design products without prior approval. Any Ritchey Design product to be warranted must be returned to Ritchey Design for evaluation. Upon inspection, Ritchey Design will replace the product, repair the product, credit the account or return the product as is. Ritchey Design cannot replace products due to incorrect sizing.
Ritchey International Warranty Policy Under European consumer law the purchaser has full statutory warranty rights for two years from the delivery of the Ritchey product. Your dealer is liable for any lack of conformity with the contract, namely that your purchased product is free of faults, which are impairing its worth or its typical use. In case of a lack of conformity you may require the dealer to repair the product or to replace it, unless this is impossible or disproportionate. Otherwise you may require an appropriate reduction of the price or have the contract rescinded, the latter being excluded if the lack of conformity is minor.
This warranty is valid in states having adopted applicable European Union (EU) regulations into national legislation. The applicable national legislation governing the sale of consumer goods is not affected by this guarantee. Please ask your dealer about the applicable provisions in your country.
Warranty claims will only be accepted if the bicycle or component has been used for its intended purpose. Any bicycle or component used for an unintended purpose will not be eligible for warranty protection.
This warranty does not cover damage resulting from wear (i.e. tire tread wear, bearing wear, rim surface wear, or any other wear or deterioration that is a result of regular use of the product), neglect (insufficient care and maintenance), accidents, stress caused by overloading or over-torque, incorrect mounting or improper treatment or damage or malfunction resulting from changes or modifications made to the bicycle or component. For additional information, note the instructions in your product manual, or consult your dealer.
For all warranty inquiries or claims, in order to benefit from your rights, you must address the claim to the dealer from which you purchased the Ritchey product within a period of two months from the date on which you detected its lack of conformity with the terms of the warranty. You must include your original proof of purchase when initiating your claim with the dealer from which the Ritchey product was purchased.
We warrant, in addition to above outlined statutory warranty, that your Ritchey product is free of faults or manufacturing defects for 2 years from the purchase date. This warranty does not cover grips, bar tape and tires, or any part of our products that are subject to wear as a part of their function (bearings, rim braking surfaces, tire tread, chainring wear, or the normal breakdown of foam in saddles). You shall be entitled to have your product repaired or replaced subject to the following conditions:
MANUFACTURER'S WARRANTY DOES NOT COVER DAMAGE FROM:
Please pay attention to the instructions in your Ritchey product manual and to the note on wear below. The warranty is null and void in any case where the mounting/installation instructions are ignored, or where inspection intervals are not adhered to, or in cases where the bicycle or component is not maintained with sufficient care.
In the event of all warranty claims, Ritchey reserves the right to provide a bicycle or component of an equivalent or greater quality in an available colour or model. Ritchey does not guarantee that we will be able to replace your warranted product with an identical replacement. This warranty does not cover assembly or refitting costs, nor any costs relating to new accessories, upgrades, replacements or modifications that may be required in order to put a component or frame replaced through warranty back into use.
This warranty does not cover labour and transport costs, nor does it cover follow-up costs resulting from subsequent product compatibility problems, defects, or any other costs associated with the warranty claim.
For all warranty claims please initiate the claim with your dealer, who will instruct you on whether or not you have a valid warranty claim, and the correct warranty procedure. If you are unable to contact your dealer, you can contact Ritchey directly as indicated below.
A NOTE ON WEAR
The following Ritchey parts are subject to wear due to their function and are not covered for wear as described under this warranty:
*DANGER: If you use rim brakes, check the rim's braking surface regularly. Some rims have wear indicators that become visible when the rim has reached its safe limit of wear. Rim walls that become deformed or show small cracks have reached the end of their service life and must be replaced. A good rule of thumb is to examine (or ask your bicycle dealer to do so) the remaining thickness of the braking surface of your rims before your second set of brake pads is worn out.