Employment Opportunities


JOB TITLE: Sales Associate
Ritchey Design is seeking a dynamic, motivated individual to assist in Sales and Warranty.

Job Description:
This Ritchey Sales Associate position is an in-house role which will support and assist sales and warranty and other various duties. He/she will interact and facilitate internally with each department, as well as externally with retailers, and end consumers via telephone and email.


Sales Support

  • Perform accurate order entry for ASAP and future drop ship orders
  • Report order details to sales team for confirmation and approval from customers
  • Contribute to company-wide revenue growth
  • Extract data and information from systems to create meaningful reports
  • Assist with trade show and event preparation
  • Low volume shipping and mailing for sales team
  • Regulate online sales and minimum advertised pricing of retailers
  • Help manage and maintain fleet of demo bikes



  • Answer and process incoming warranty claims via phone and email in a timely fashion
  • Manage final disposition of warranty resolutions in Solomon and RA process
  • Communicate all pertinent warranty issues to management -Insure warranty submissions are accurate with internal protocols -Manage and maintain warranty and small parts inventory


Info Line

  • Respond to customer inquires
  • Process small parts requests
  • Bring a highly responsive and positive attitude to serving customers
  • Communicate relevant issues and trends to upper management


The ideal candidate will possess the follow skills and qualifications:

  • Knowledge and experience working with SAP enterprise resource planning software
  • Working knowledge of Microsoft Office suite, specifically Word and Excel
  • Knowledge of bicycles and their technical nuances
  • Strong written and oral communication skills
  • High attention to detail
  • Problem solving skills
  • Experience working successfully in a small team environment
  • Experience in sales, customer service, and warranty is plus Job


Location: San Carlos, California
Country: United States
Position Type: Full Time
Travel: minimal, 5-10 domestic trips a year
Compensation: Salary


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